These questions explain the usual path from choosing a shade to resolving a service request.
Which items are listed?
The current catalog includes nail colors, specialty finishes, sets and related tools. Each product page identifies its available options.
When does my order ship and arrive?
Handling generally takes 1–2 business days after payment authorization, with an estimated 4–6 business days of travel after dispatch. Full terms appear in the Shipping Policy.
Is a change-of-mind return possible?
Yes. Both defective and non-defective new items may be reviewed if requested within 30 days after delivery. A non-defective item must remain unused and in original condition. Wait for approval before mailing; read the Refund Policy.
What if I want an exchange?
Exchange requests are accepted, subject to review and available inventory.
Are there return charges?
The package includes a free prepaid label for an authorized mailed return, and no restocking fee is charged. Contact us if the label cannot be found.
How are approved refunds handled?
We process and initiate one to the original payment method within 10 days; a provider may take longer to post it.
Where are payment, tracking and support details?
See checkout for payment choices and shipment updates for carrier tracking. The Privacy Policy explains information choices, and Contact Us is the support channel.